1. Introduction
ISO Xpert ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website iso-xpert.com, our academy platform academy.iso-xpert.com, our tools platform tool.iso-xpert.com, and any related services (collectively, the "Services").
By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, and postal address when you contact us, subscribe to newsletters, or enrol in courses.
- Account Information: Information provided when creating an account or enrolling through third-party platforms such as Udemy.
- Communication Data: Messages, enquiries, and feedback you send via email, WhatsApp, or contact forms.
2.2 Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers, and screen resolution.
- Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
- IP Address: Your Internet Protocol address for analytics and security purposes.
- Cookies and Similar Technologies: We use cookies, pixels, and local storage to enhance your experience and analyse usage patterns.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services
- Process enrolments and deliver course content
- Respond to your enquiries and provide customer support
- Send promotional communications (with your consent)
- Analyse usage trends to improve our Services
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on the following legal grounds:
- Consent: Where you have given explicit consent for specific processing activities.
- Contractual Necessity: Where processing is necessary to perform a contract with you.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided they are not overridden by your rights.
- Legal Obligation: Where processing is necessary to comply with applicable law.
5. Sharing of Information
We do not sell, trade, or rent your personal information. We may share information with:
- Service Providers: Trusted third parties who assist in operating our Services (e.g., hosting, analytics, email delivery).
- Third-Party Platforms: Udemy and other learning platforms where our courses are hosted, subject to their respective privacy policies.
- Legal Compliance: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
6. Cookies Policy
Our website uses the following types of cookies:
- Essential Cookies: Required for basic website functionality.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
You can control cookie preferences through your browser settings. Disabling certain cookies may limit your experience on our website.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, it will be securely deleted or anonymised.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Restriction: Request restriction of processing of your data.
- Portability: Request transfer of your data in a structured, machine-readable format.
- Objection: Object to processing of your personal data for certain purposes.
- Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at info@iso-xpert.com.
10. Third-Party Links
Our Services may contain links to third-party websites and platforms, including Udemy, LinkedIn, YouTube, Instagram, TikTok, and others. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws, including the UK GDPR and EU GDPR.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically for any changes.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@iso-xpert.com
- Website: iso-xpert.com
- Address: ISO Xpert, Office 104, 369 Staines Road, Hounslow TW4 5AH, United Kingdom
- WhatsApp: +44 7853 109840